Customer Service Representative

• Immediate Start

• Join a team-oriented culture that values professional growth and well-being

• 6-months duration

About the Role

WorkPac are currently seeking an Customer Service Representative to join our clients team for a 6 month duration, Monday to Friday Roster.

Duties and Responsibilities:

• Managing and resolving complaints and enquiries for all SA Power Networks business units

• The CSRs are accountable to provide a comprehensive range of customer and business support services while promoting a Customer Service culture. CSRs will generally carry out specific work functions associated within Customer Services, however, may be required to work in one specific area within customer services as needs require;

• This includes after hour work during outage response in our satellite call centre

• Provision of customer service to internal and external customers.

• To efficiently source information from the business and provide accurate, reliable and customer friendly resolution to all telephone, online and email enquiries and complaints

• Provide written responses to customers regarding enquires via email, CARE enquires, REX and written letters

• Manage the follow-up, escalation, and close-out of customer complaints and enquiries

Skills & Experience Required:

• Previous experience in similar role.

How to Apply:

Click on the Apply button or for more information please contact:

WorkPac Principal Consultant: Kayla Royal on:(07) 4979 8631or Kayla.Royal@workpac.comquoting the below reference number.

Job Reference Number: 7004J202494322

About WorkPac

WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.